HTC MOBILE OLD PIECE SEND AGAINST ORDER OF NEW ONE, NAAPTOL.COM, HTC EVO 4G MOBILE

dear sir, I have bring A mobile by online shoping from naaptol.com. As shown on the advertisement company show A product that was mobile handset of HTC company mobile htc evo 4G cdma mobile, the send me A box sealed with naaptol bag so When I open my pack I saw A hanset that was looking all right when I go to relaince service center for my old connection number transafer on my new handset, the executive of relaince company open my handset back panel there was two screw was missing and the back panel also not set fit on my htc mobile that was I bought from naaptol.com..I make many call to naaptol company about that matter. they give me unsatisfied answer and said to me we r not responsible for it. now I want my mobile replacement or money. kindly please help me. yours faithfully mukesh bhasin mobile 9729145757 ambala