DEFECTIVE COFFEE TABLE

[CASE:5206259] Regarding your query against order 202913122

THIS HAS REFERENCE TO THE DISCUSSION I HAD WITH MS. SAMYA KHAN, YOUR EXECUTIVE, WITH REFERENCE TO THE PICK UP OF THE DEFECTIVE TABLE FROM MY RESIDENCE AND REFUND OF MY AMOUNT.

AT THE OUTSET I WANT TO POINT OUT THAT I HAVE BEEN DELIVERED A DEFECTIVE PRODUCT - COFFEE TABLE. WITHIN A PERIOD OF 10 DAYS, I HAD COMPLAINED ABOUT THE PLY COMING OFF FROM THE CORNERS OF THE TABLE. A REPRESENTATIVE WAS DEPUTED, WHO DID SOME MINOR REPAIRS.

HOWEVER, I WAS INFORMED BY MS. SAMYA KHAN THAT THE COMPANY WILL ISSUE A CREDIT VOUCHER AND THE COMPANY DOES NOT HAVE A POLICY OF REFUND OF THE PRICE. I HAVE SURFED THE WEBSITE OF THE COMPANY. HOWEVER, WE HAVE NOT BEEN ABLE TO IDENTIFY ANY FURNITURE TO OUR LIKING AND HENCE, WE ARE NOT INTERESTED IN THE CREDIT NOTE OR TO BOOK ANY NEW FURNITURE FROM THE WEBSITE OF FABFURNISH.

PLEASE NOTE THAT THE PRODUCT HAS BEEN PICKED UP FROM MY RESIDENCE TODAY.

I HAVE REQUESTED TO ARRANGE TO REFUND MY ENTIRE AMOUNT.

HOWEVER, I HAVE NOT RECEIVED ANY RESPONSE FROM THE COMPANY.

I AM ONCE AGAIN REQUESTING THE COMPANY TO REFUND MY ENTIRE AMOUNT.

EXPECTING AN URGENT RESPONSE TO MY EMAIL PLEASE.

REGARDS,

M.S. PRADEEP

I once had a similar issue with this site...I ordered a three door wardrobe and found cracks on the doors and the ply was coming off from the sides...after complaining to their Care team...they arranged for a quick replacement of the same and the new product was delivered within a week...Happy with their service...

Ritika wrote:I once had a similar issue with this site...I ordered a three door wardrobe and found cracks on the doors and the ply was coming off from the sides...after complaining to their Care team...they arranged for a quick replacement of the same and the new product was delivered within a week...Happy with their service...

I am usually very sceptical about buying furnitures online, and also it happened that the shoe rack which I ordered on a friend's suggestion from FabFurnish had a defect in one of its support. I requested the customer care and within no time they guys sent a replacement. I was so relieved, now I shop regularly from them.