Reeebok India Complaints & Reviews - Defective shoes & Rude behavior from SHop Keeper

Defective shoes & Rude behavior from SHop Keeper
Kind Attention : The service Head(Punjab Region),
Reebok India
Dear Sir,
a) Myself Rakesh Lakhani from Mohali Punjab has purchased Reebok shoes
from M/s Goshies Apparels Pvt Ltd,SCF 7, Phase XI, Sector 65, Mohali
dated 7th May 2012.
b) I have spent Rs 1799 for the shoes.
c) On 1st June 2012 , I have seen that soul of my shoes has gone
totally flat, so i visited the shop accordingly & discussed the same
with the Shop Keeper.
d) On 7th June 2012 , I have handed over the pair of shoes to the shop keeper.
e) I was told by the shop keeper that, it will take max 15 days to
resolve the problem.
f) Then i visited the shop on 17th June 2012 again to know the status,
I was told that he has spoken to the respective person in Reebok , so
he got my claim form filled & was confirmed that i can take another
shoe by paying the difference. Also, i was told that as soon as the
company will receive the courier , he will get back to me
g) I have been regularly visiting the shop daily, No reply has been
given by the shop keeper. He is waiting for the mail from reebok
company regarding the issue.
h) I tried to contact Mr Sushil Kora from Reebok India who is looking
after Punjab Area, But neither he is picking the phone neither he is
replying to my Sms sent to him. This type of behavior by a senior
person shows the responsibility of a senior person appointed by a
reputed company,
i) Its almost more than 18 days, my problem has not been resolved by
your company, due to which i am unable to go for walk also.
j) Please look into this complaint & solve it at the earliest.
k) For any clarification , You can contact me on 09872214750.

RAKESH LAKHANI
9872214750
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