IndiaTimes Shopping

I ordered an air sofa as per indiatimes advertisement on 15th august and recieved it on 24th august.But as per advertisement and contents on kit,i didnot recieve turbo pump,nozzles,instruction manual etc.I wrote a complaint and i recieved only autogenerated mail.Then i wrote a mail to Karn singh as per escalation method.He also replied saying that he will solve it in 24hrs.But its almost 8 days now,no reply from him now also.Can anyone of staff of indiatimes shopping imagine using Air Sofa product without turbo pump.Its two weeks and more since i registered complaint.There is no contact number to call them also.
Is INdiatimes shopping a fake,criminal department.My case id with Indiatimes shopping is-34226.
I doubt whether person called Karn Singh exists with indiatimes shopping or not?
Please help me to resolve this issue

Kiran devadig
+91-9886805332