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Post  COMPLAINT_BOT on Sun Jun 03, 2012 1:07 am

I have bought Titan watch with extended warranty from Titan showroom located in Orbit Mall, AB road Indore. As watch is in warranty period I ask them to change the strep of watch as the shining of metal strep has over. I have submitted my watch to them on 24 April 2012, I went after a month on 26th May to check weather Strep has been changed or not. I found that strep of my watch was not changed and the spoc of Titan showroom came up with excuse that they are searching for that Metal strep. I ask them to give me a deadline for it and they said, Its not possible for us to give you the deadline. I launched a complaint in their customer care department on the 26th May itself and they said with in 24 hrs they will acknowledge me, but they failed to do it. I don’t have any response from them till 05/30/2012, I called again on 05/30/2012 and launched one more complaint for the same this time also they said they with get back to me with in 1 hour or by evening, but I didn’t receive any call from them.

Complaint no is ” 198267 “.

They offered me to take a new watch of the same cost, but I don’t want a new watch, To get relief from future issues with watch I had taken extend warranty for it by paying 440/- Rs extra to Titan. Kindly help me to get my refund.

Atul Agarawal
Bajrang Nagar, Indore, Madhya Pradesh
Email: [You must be registered and logged in to see this link.]
Contact No.: 8007861182


Posts : 194
Join date : 2012-04-12

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